Our store services and operations at craftersguilds.com are owned and operated by Crafters Guild Ltd.
Our company may collect personal data for various purposes. Below, we outline how and what kind of personal data is collected, and how we protect this data:
Personal information (such as name, surname, company details, phone number, address, or email addresses) is collected by our store as necessary for the nature of our business through the completion of membership or various forms and surveys on our website.
From time to time, our company may send campaign information, new product details, and promotional offers to our customers and members. Our members can choose whether or not to receive such information when they sign up, and can change this choice in the account information section after logging in or by using the notification link in the information message.
Personal information sent to us electronically by our members during the approval process via our store or email will not be disclosed to third parties outside the scope and purposes defined in the "User Agreement".
For the identification of system-related problems and for the quick resolution of possible problems or disputes that may arise in connection with the service provided, our company records the IP address of its members and uses it. IP addresses can also be used to identify users in a general way and to collect comprehensive demographic information.
Our company may use requested information by itself or by persons or organizations in cooperation with it for direct marketing in order to use it for purposes other than those specified in the "User Agreement" or "Membership Agreement". Personal information may also be used to contact the user when necessary. The requested information by our company or the information provided by the user or the transactions made through our store may be used in various statistical evaluations, database creation, and market research by our company and persons or organizations that cooperate with it, beyond the purposes and scope defined in the "User Agreement".
Our company is committed to keeping confidential information strictly private and confidential, considering it a confidentiality obligation and to take all necessary precautions to ensure and maintain confidentiality, to prevent the entry of confidential information in the public domain or unauthorized use or disclosure to third parties.
Our company primarily prioritizes the security of credit card holders who shop from our shopping sites. Your credit card information is not stored in any way in our system.
There are two things to be vigilant about in order to understand that you are on a secure site and that all kinds of information you enter on this site are encrypted and protected. One of these is a key or lock symbol located at the bottom line of your browser. This indicates that you are on a secure internet page and that all your information is encrypted and protected on this page. These information are used only for the sale process in accordance with your instructions and the limits of your credit card. Information about the credit card used during shopping is transmitted to the relevant bank and queried with 128-bit SSL (Secure Sockets Layer) protocol, independent of our shopping sites. If the card availability is confirmed, the shopping continues. Since no information about the card can be viewed and recorded by us, it is prevented from being seized by third parties under any circumstances.
The reliability of the payment / billing / delivery address information for online orders placed with a credit card is audited by our company in order to prevent any fraudulent use of credit cards. For this reason, it is necessary for the first time customers who will place an order on our shopping sites to confirm the financial and address / phone information. These informations are checked with the bank if necessary. Our aim is to protect our customers from credit card fraud and to ensure the secure shopping environment.
The identity and credit card information that you will send to us by mail-order method will be kept by our company in accordance with the confidentiality principle. These information are kept for 60 days in order to be used in case of objections to the withdrawal from the credit card that may occur with the bank. After that, they are destroyed. Since you can object to the amount to be withdrawn from your card, which is the cost of the products you ordered, you do not create any risk.
Our store may link to other sites within the website, including websites other than its own. Our company has no responsibility for the privacy practices and contents of the websites accessed through these links. Advertisements published on our company's website are distributed to our users through our advertising business partners. The Privacy Policy Principles in this contract are only valid for our store and do not cover third-party websites.
In the following limited cases, our company may disclose the information of the users to third parties other than the provisions of this "Privacy Policy". These situations are limited to;
In e-mails you send to our Customer Service related to any of your orders, never write your credit card number or passwords. Information in e-mails can be seen by third parties. Our company cannot guarantee the security of the information transmitted from your e-mails under any circumstances.
Our company may obtain information about users and use the website of the users through a technical communication file (Cookie). These mentioned technical communication files are small text files sent by a website to the user's browser to be stored in the main memory. Technical communication file helps the use of the internet by storing the status and preferences of a site in the user's computer and providing the transmission of information stored by our company to be used by our company when the same site is visited again. Technical communication file is not designed to receive data or any other personal information from the main memory or e-mail. Most of the browsers are initially designed to accept the technical communication file, but users can change the settings so that the technical communication file does not arrive or that a warning is given when the technical communication file is sent.
Our company may change the provisions of this "Privacy Policy" by posting it on the site at any time it wishes or by sending an e-mail to users or by posting on the site. The provisions of the Privacy Policy shall become effective on the date of publication on the site.
If you have any questions or suggestions regarding our privacy policy, please email us at info@craftersguilds.com or contact us at +1 437 246 2054.